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Frequently Asked Questions

 

Do your King Cakes come with a baby inside?

Every Haydel's King Cake comes with a plastic baby. The baby is placed underneath the cake after baking.

 

I have a nut allergy....do your traditional King Cakes contain nuts?

Haydel's is NOT a nut-free facility. Our traditional non filled King Cakes do not have nuts in them, but they are prepared around other products that have nuts, so it is possible that there has been contact with some type of nut or a product contacting nuts. Some filled King Cakes do contain nuts.

 

How do I change the shipping address once the order has been placed?

To change the shipping address once an online order has been placed, please call us at 1-800-442-1342.  Please keep in mind that during our peak season call volume is very high. We appreciate your patience.

 

We don't plan on eating our King Cake right away.  How should we store it?

King Cakes, both traditional and filled can be frozen for later enjoyment. Place your cake in the freezer in the bag it came in. Thaw at room temperature when you are ready to eat and enjoy. 

 

Can you ship to an APO or FPO address?

Yes, we can ship to APO and FPO addresses. Because UPS does not ship to APO or FPO addresses, we use USPS in these cases. Depending on the destination, King Cakes can take several days to reach the recipient. To preserve the cake as much as possible, we ship traditional King Cakes only as filled cakes would not hold up in the sometimes lengthy shipping process.

 

My order is due to arrive tomorrow, but it doesn't show that it has shipped yet.

Haydel's King Cakes are baked fresh daily. Your order is baked, packed and shipped the same day and sent overnight.  During our busiest times of year, UPS picks up in the evening. We suggest you track your package after 9pm EST.

 

How far in advance should I reserve my wedding date with you and pick out my cake?

Ideally we would like to receive your order at least two months before the wedding. If less than two months, just give us a call to check the availability of your date.

 

When should I place my order for shipping?

We ship overnight and all web pricing includes UPS Next Day Air Saver shipping. You can go ahead and place your order online anytime, simply choose your ship date (the date your order will leave the bakery). Or give us a call and speak to one of our shipping specialists at 1-800-442-1342. Please keep in mind that shipping dates will fill up during our peak season, so don't wait to place your order. 

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